Once a customer or partner signs, you are their main contact at Auris. You make sure what they bought works, renews and grows.
What you'll do
- Own a portfolio of customers and partners, and know each of their environments and plans.
- Manage renewals of annual and quarterly subscriptions, well before they fall due.
- Run regular reviews and find where SSHepherd®, enterprise AI or FinOps can help further.
- Coordinate our engineers on deployments, support and escalations.
- Prepare quotations and keep accounts up to date in our CRM.
What you bring
- Five or more years in account management or customer success for B2B technology.
- Organised and reliable: nothing slips past a renewal date.
- Comfortable with technical topics and with challenging conversations.
- Clear written and spoken English.
Nice to have
- Experience with security, cloud or subscription software.
- Bahasa Malaysia or Mandarin.
- Odoo or another CRM.